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Terms & Conditions
The Small Print
Bella Stampa sells wallpaper, wallpaper murals, and wallpaper samples for private and commercial use. By using our website and/or purchasing a product from the website, you agree to and are bound by the terms and conditions of sale below.
This website is owned and operated by:
Bella Stampa
67a Bedford St South
Leicester
LE1 3JR
United Kingdom
Customer Service Opening Hours:
Mon-Fri 09.00 – 16.00 (GMT)
Phone: 0116 5090333
Email: hello@bellastampa.co.uk
Orders and Ordering
You must be at least 18 years old to shop from bellastampa.co.uk. If you are not 18 years old, you need your parent or legal guardian’s approval before submitting your purchase.
Once you have completed your purchase, we will send you an order confirmation to the email address that you have provided. Your order confirmation includes a summary of the products that you have purchased, price breakdown, invoice and delivery address, and the type of delivery you have chosen.
Please don’t hesitate to get in touch with us if you have any questions regarding your order. You can reach us at hello@bellastampa.co.uk or call 0116 5090333.
We don’t save your personal details for anything other than completing your order. You have the right to request all information stored about you. For more information regarding your personal information, please read our privacy policy.
Delivery Information
The following delivery timeframes encompass both production and shipping periods. Our products are produced and shipped from Leicester. Once your order is dispatched, the courier will send you an email containing tracking details. Please note that some countries may require local customs and duties to be paid to the courier upon or before delivery. For specific information about your country, consult your local authorities.
We typically manufacture and ship your order on the next business day.
- Delivery UK: 1-3 business days
- Delivery EU: 2-5 business days
- Delivery US: 2-7 business days
- Delivery Rest of the World: 3-10 business days
Please be aware that orders placed during weekends and holidays (bank holidays) will be processed on the subsequent business day.
We are not responsible for any delays caused by the logistics company. However, our customer service team is always available to assist you.
Be advised that during promotional campaigns, production and delivery times may be extended.
Prices
All prices on bellastampa.co.uk are displayed in the currency of your location. Please note that if you are shopping from outside the EU or the UK, your order may be subject to customs charges. For more information on this, contact your local customs authorities.
We reserve the right to update our prices at any time. Despite our best efforts, a small number of our products may occasionally be mispriced. In such cases, we are not obligated to provide the products at the incorrect price. We will reach out to you to confirm whether you wish to proceed with the order at the correct price. If we cannot contact you, or if you decide not to continue with the order at the correct price, we will cancel your order and refund the amount you have paid.
Payment
We have partnered with Stripe, a leading global payment provider, to process all transactions on our website. Stripe supports a wide range of payment methods, ensuring a smooth and secure shopping experience for our customers. For more information about the available payment options and specific details regarding each method, please visit Stripe’s website.
For select customers, we offer the convenience of paying by invoice. Eligible customers will receive an invoice by email, detailing the total amount due and payment instructions. Payment terms will be clearly stated on the invoice, and customers are required to make payments within the specified time frame. Failure to pay within the designated period may result in late fees or other penalties, as outlined on the invoice.
Wallpaper Colours and Images
Product images may differ from the actual product, and we cannot guarantee that the displayed image will perfectly match the wallpaper’s exact colour. Colours in images may also vary across different electronic devices, such as Macs, PCs, tablets, and smartphones. To ensure colour accuracy, we recommend ordering a sample of your chosen wallpaper before purchasing multiple rolls. Colours may also vary depending on your chosen paper type due to the product finish. We reserve the right to update product descriptions and imagery as needed without prior notice.
Returns and Disputes
Returns on standard orders are accepted within 30 days of receiving your parcel. Please note that returns are not accepted on custom-made orders. If you receive a defective or incorrect product, please contact us immediately, and we will work with you to resolve the issue as quickly as possible.
To initiate a return, please contact our customer service team at hello@bellastampa.co.uk, and they will provide you with instructions on how to proceed.
Bella Stampa does not cover the cost of return shipping. If you choose to arrange your own return shipping, please note that Bella Stampa will not reimburse any shipping costs or be responsible for any damages or loss that may occur during transit. We will not issue a refund until we have received the product in its original condition and packaging.
Wallpaper must be returned in its original condition and packaging, including all accessories and paperwork.
Refunds will be issued to the original payment method within 14 days of receiving the returned wallpaper.
Please note that samples ordered from Bella Stampa are non-refundable and cannot be returned. We offer samples to help our customers make informed decisions about our products and to ensure that the colours and motifs match their expectations. As such, we do not accept returns or offer refunds for sample orders.
You can cancel an order before it enters the production stage. We typically manufacture and ship orders on the next business day. To cancel your order, please contact our customer service team promptly.
Bella Stampa will not compensate for extra costs that may arise during installation, such as additional labour or materials. Customers are responsible for inspecting the product before installation. We do not provide reimbursement for incorrect installations. In the event of a dispute, we will adhere to the recommendations of the UK National Consumer Council (NCC).
We want you to be completely satisfied with your purchase from Bella Stampa, and we are committed to providing excellent customer service. If you have any questions, please contact our customer service team at hello@bellastampa.co.uk or call 0116 5090333.